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Resort Policies & Customs

Attire: Shirts and shoes are required in the Mountain House at all times. No swimwear, ripped, torn, or frayed clothing is permitted in the dining rooms. Casual and athletic attire is acceptable throughout the day as you enjoy the resort; however, we ask that you dress in resort evening attire for dinner to preserve our Mohonk tradition.

Bathing Beach: Guests under 13 must be accompanied by an adult. Guests under 16 must have parent or guardian permission.

Cancellation: Please call us at .

Check-In/Check-Out: Check-in begins at 4pm. Check-out is at 1pm unless otherwise specified. A valid government-issued photo ID is required upon check-in.

Children: Children are defined as guests ages 4-12. Children ages 3 and under stay complimentary. Ages 13 and older are charged full rate. To add extra adults or children to your room, please contact the Mohonk Reservations Department. Please note: failure to put in the correct age of each child in your party may result in an adjustment to your total charge.

Dining Reservations: Although meals are included in overnight rates, we require that our overnight guests reserve seating times for dinner each night of their stay prior to arrival by calling 877-724-3159. Our inclusive meal packages begin with dinner. Dining at Mohonk Mountain house is available to the public with advanced, prepaid reservations. Explore Day Guest Dining

Drones: Mohonk Mountain House prohibits the use of unmanned aerial systems (UAS) otherwise known as unmanned aerial vehicles, drones, quad-copters, radio-controlled model airplanes and/ or any other equipment of this type, on or above its property unless such use is approved through our permit application process. This policy supports our commitment to the protection of all wildlife (specifically in this context, birds of all species), and the safety, privacy and well-being of our guests, as well as the quality of their personal experiences in nature. This prohibition includes, but is not limited to, any and all use of drones for purposes such as aerial photography, videography and entertainment/recreational use.

In certain situations, Mohonk will grant special permits for the use of drones. For more information on how to obtain a permit, please contact Alex Sherwood, Director of Hotel Operations, at ajsherwood@mohonk.com.

Guarantee Policy: A deposit equal to one night’s room rate is charged at the time of booking to guarantee your reservation.

Payment: Visa, MasterCard, American Express, Discover and Diner’s Club are accepted, as well as cash and personal checks. Please note that we discourage the use of debit cards.

Pets: Pets not permitted. Only service animals that meet the requirements of the Americans with Disabilities Act will be allowed on the resort property.

Smoking: Smoking is not permitted in guest rooms, on porches and balconies, or anywhere else in the Mountain House. Smoking is permitted in designated outdoor areas. Additional cleaning fees begin at $250.00.

Taxes and Administrative Fee: Overnight rates and purchases are subject to applicable New York State and local taxes. Additionally, Mohonk charges a taxable 12% Administrative Fee for rooms and a 15% Administrative Fee for à la carte dining, beverage and room service. While this fee is not a gratuity, it is distributed 100% to service personnel and thus there is no need for guests to provide gratuities of any kind.

Television: Televisions can be found in designated public areas. A limited number of televisions are available for rental in guest rooms.

The Spa at Mohonk Mountain House: We recommend that you schedule spa services and private instruction prior to arrival in order to better secure a treatment time most convenient to you. Reservations are subject to availability and must be guaranteed by a credit card. For rates and availability speak with one of our spa coordinators by calling (877) 877-2664.

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