Frequently Asked Questions
We are delighted you have chosen to enjoy a treatment at our award-winning spa. Please read through some of the most common questions below, and feel free to contact us at (877) 877-2664 if you have any other questions not answered here.
What are your hours?
The Spa at Mohonk Mountain House is open from 8:00 a.m. - 8:00 p.m. daily. The Fitness Center and Pool Facilities are open from 6:00 a.m. – 9:00 p.m. daily.
Do I need to make an appointment at the spa?
We recommend that you schedule spa services and private instruction prior to arrival in order to better secure a treatment time most convenient to you. Reservations are subject to availability and must be guaranteed by a credit card. To speak with one of our spa coordinators, please call (877) 877-2664. Within the Mountain House, please dial extension 2751 from any House phone. Spa and fitness rates are subject to change; please call to confirm our current rates. Please mention your request for a male or female practitioner at the time that you schedule your appointment.
Should I arrive early for my spa appointment?
Please arrive 30 minutes prior to your service to ensure that we start on time. Late arrival will, unfortunately, preclude receiving the full time for your treatment.
In addition, arriving early to use the facilities such as the steam, sauna, and mineral pool will warm muscles and increase the effectiveness of massage treatments.
What if I need to cancel my spa appointment?
Please call 24 hours in advance if you need to change or cancel your appointment, otherwise you will be charged for the service. Appointments missed without the 24-hour cancellation notice will result in a 100% charge for reserved services.
Can I book a spa appointment for my child?
Spa appointments are available for persons age 16 years and older. Please note that New York State law requires persons under 18 years of age to have a parent or adult guardian present during all massage and body treatments. Salon appointments specifically designed for younger clients, ages 6-15 years, are based on manicures and pedicures in the Salon only. Persons under the age of 16 are not allowed in the Spa changing rooms, saunas, steam rooms, verandas, solarium, or mineral pool. The fitness level of the spa features a cardiovascular and strength-training center for those ages 16 years and older. Persons under 16 years of age must have a parent or adult guardian present at all times while in the indoor heated swimming pool.
Do I need to tip my service provider?
In the past, The Spa at Mohonk Mountain House charged an automatic gratuity of 18% for all spa services. As of January 2016, we have inclusive service rates. We wish to advise you there is no need for you to offer gratuities.
What should I bring to my spa appointment?
To enjoy the amenities of the spa wing, you are invited to bring your bathing suit to relax in the outdoor co-ed mineral pool or indoor swimming pool areas. Complimentary use of our spa robes, slippers and lockers is provided for all spa treatment guests. For the fitness facility, please bring workout clothes and appropriate shoes. Please do not bring jewelry or other valuables to the spa. In-room safes are available in your hotel room. Unfortunately, we are not able to take responsibility for valuables that are lost or left at the spa. The spa, fitness center and pool areas are alcohol- and smoke-free environments.
What should I wear during a spa treatment?
Our staff is trained in proper draping designed to ensure modesty and comfort throughout the service. However, if you are more comfortable, you may wear undergarments for your treatment. Disposable undergarments are also available upon request.
I am pregnant. Can I still book an appointment?
We always recommend that you consult your physician if you have questions regarding spa use and treatment considerations. Please avoid treatments using heat, warm stones, deep pressure and aromatherapy. Also, avoid the steam room, sauna, and heated mineral pool. Some treatments are not recommended in the first trimester. Please inform us when scheduling your appointment so we may assist you in selecting the appropriate treatment.
Are the products you use available for purchase?
Our skin care and body care lines are by Éminence, an organic line from Hungary using herbs and fruits, and Naturopathica®, a natural line from New York State. These and our own private label products are available in the spa lobby. OM4 (Organic Male 4) used in the Gentlemen’s facial is also available for sale.
What else is available during my visit?
The Spa at Mohonk Mountain House has verandas, a solarium, and a mineral pool. These amenities are available only to guests ages 16 years and older receiving spa and private wellness treatments. Overnight guests of Mohonk, who choose not to have a service, may purchase access to the spa, when available, for use of steam, sauna, verandas, and mineral pool for $25 per person per day. Please note, bathing suits are required for use of the outdoor heated mineral pool.
Are food and drinks available?
For your convenience, we offer complimentary fruit and herbal or black teas to enjoy in the verandas or solarium before and after your Spa services.
We regret that bringing personal food or drink into the spa is not permitted.
Can I bring my cell phone?
To preserve our tranquil environment and guest privacy, please note that use of pagers, cell phones and other electronics are restricted in the spa, fitness center, and pool areas.
Is there a smoking area?
Please remember that the entire Spa wing and associated outdoor terraces, including the mineral pool area and green roof, along with the entire Mohonk Mountain House, is a no smoking facility.
I have a medical condition. Can I still book a treatment?
We always recommend that you consult with your physician if you have questions or concerns regarding Spa use and treatment considerations. Please inform us of any medical or special needs such as high blood pressure, allergies, pregnancy, or any other special circumstances that may require our attention. Mohonk professional massage and aesthetics staff receive advanced training to provide spa services to individuals experiencing cancer and mastectomy.
Is your staff licensed?
All of our massage therapists, aestheticians, cosmetologists, and nail technicians are well-qualified professionals, licensed in New York State. Mohonk professional massage and aesthetics staff receive advanced training to provide spa services to individuals experiencing cancer and mastectomy.
I am not an overnight guest. Can I still use the spa?
Day Guests are welcome to book spa appointments and private instruction, subject to availability. Please note, the fitness center and indoor pool are not available for day visitors. We invite day visitors to consider our special spa packages.
How can I purchase a spa gift card?
Whether for an anniversary, birthday, or holiday gift, a gift card from The Spa at Mohonk Mountain House is a wonderful way to say “congratulations,” “thank you,” or “thinking of you.” Gift cards may be purchased in the spa lobby, by calling (877) 877-2664, or online.