Policies
Deposit: A deposit equal to one night’s room rate is charged at the time of booking. Deposits for reservations that are cancelled, shortened or rescheduled with less than 96 hours advance notice will forfeit the one night deposit.

Cancellations/Changes: Cancellations/changes more than 96 hours prior to arrival will receive a full deposit refund, less a $20 processing fee per room. Please note that holiday periods require seven day advance notice of cancellation/change in order to receive a full deposit refund, less a $20 processing fee per room. For parties of six rooms or more, a two week advance notice is required for cancellations/changes to receive a full deposit refund, less a $20 processing fee per room.

Payment: Visa, MasterCard, American Express, Discover, and Diner's Club are accepted, as well as personal checks (subject to approval).

Check-in/Check-out: Check-in begins after 4:00 p.m. Check-out time is 2:00 p.m.

Pets: Not permitted.

Customs
Attire: Neat sports attire is appropriate at Mohonk during the day. Casual attire is appropriate for breakfast and lunch. Shirts and shoes are required—bathing wear and tank tops are inappropriate in the dining rooms. At the evening meal, jackets are suggested for gentlemen age 12 and over. Other appropriate attire includes slacks, collared shirts, for women, dresses, skirts and evening slacks.

Seasonally, we offer the Mohonk DinnerFest Buffet (for all guests) and “Traditional Dining” (ages 7 and older). Casual attire is appropriate for the Mohonk DinnerFest Buffet. For “Traditional Dining,” gentlemen age 12 and over are required to wear jackets and ladies should dress accordingly.

Cell Phones: Please do not use cell phones in areas that might disturb other guests, including dining rooms and the Spa.

Dining: Reservations for the evening meal are required.

Liquor: Alcoholic beverage service is available daily in the Mountain House dining rooms at the afternoon and evening meals, and in the Carriage Lounge from 5:00 p.m. to 11:00 p.m. At other times of the day, alcoholic beverages may be obtained from Room Service for consumption in guest rooms only.

Smoking is not permitted in guest rooms or anywhere else inside the Mountain House.

Television: Available in designated public rooms. A limited number of televisions are available for rental in guest rooms.